DGCA issues show cause notice to Indigo, preventing a disabled child from boarding a plane

The DGCA, after an investigation, admitted that the decision of Indigo staff to stop a disabled child from boarding the plane was wrong.
DGCA issues show cause notice to Indigo, preventing a disabled child from boarding a plane
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DGCA issues notice to IndiGo: DGCA has issued notice to IndiGo to prevent a disabled child from boarding a plane at Ranchi Airport. As soon as the matter was reported, Aviation Minister Jyotiraditya Sindhia assured an inquiry. The Directorate General of Civil Aviation (DGCA) then investigated the whole matter. Following the investigation, the DGCA said that at first glance, IndiGo Airlines was found to be violating the rules. The DGCA said that IndiGo staff at Ranchi Airport did not treat the passenger properly and therefore a show cause notice has been issued to the company.

What was the matter

We tell you that on Saturday 7th May Indigo stopped a disabled child from boarding a plane at Ranchi Airport because he was nervous. When the boy was prevented from boarding the airline’s Ranchi-Hyderabad flight, his parents also decided not to board the plane. Indigo clarified that a disabled child was detained for the safety of other passengers. The staff waited until the last minute for him to calm down, but to no avail. The airline offered him accommodation at the hotel and he left for his destination the next morning. “We apologize for any inconvenience this may have caused passengers,” IndiGo said.


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